Privacy Policy

Last updated: June 2026

1. Introduction

vibrant-basin is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this policy carefully. By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect information about you in various ways, including:

• Personal Data: Name, email address, postal address, and other contact information you voluntarily provide when filling out forms or contacting us.
• Property Information: Details about your property that you provide during assessments or consultations.
• Usage Data: Information about how you use our website, including pages visited, time spent, and navigation patterns.
• Device Information: Information about your device, browser type, and operating system.

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process your enquiries and service requests
• Send you service-related communications
• Improve our website and services
• Analyse usage patterns and trends
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in operating our website and delivering services
• Professional advisers including lawyers, accountants, and auditors
• Regulatory authorities where required by law

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of the services provided and our legal obligations.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data
• Restrict processing of your personal data
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise these rights, please contact us using the details provided below.

9. International Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure appropriate safeguards are in place for any such transfers in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any modifications indicates your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

vibrant-basin
47 Greenfield Business Centre
Manchester, M4 5FH
United Kingdom

Email: [email protected]